Training Development

We have taken the liberty to share a few of the topics that may be of interest to you and your organization. If you currently have known training needs and don't see what you're looking for here, please call us. Our capable staff can design virtually any kind of program to meet your requirements. We look forward to helping you develop your organization's members into an efficient, effective, and productive workforce.


Communication Skills
	Conduct Effective Meetings Successful Business Writing I and II Energize Your Presence

Respect in the Workplace
	Appreciating Our Differences The Spectrum of Harrassment Resolving Conflicts

Customer Service
	Walk a Mile in Their Shoes Who's the Customer Meeting the Customer's Expectations Taming the Angry Customer Winning Customers on the Telephone

Staff Development
	Star Performance Starts With You Entering the Workforce – Every-Day Tips for Success Professionalism and You Success as a Customer Service Representative Individual and Group Success

Leadership and Management Skills
	Moving Up To Manager Performance Appraisal Process Team Building Developing Your Staff Coaching and Counseling Introduction to Project Management Change – How to Prepare for It, Live Through It, and Run With It Follow or Move Over – Lead People, Manage Things Outdoor or Indoor – Experimental Training Transfer

Contact Jonathan Fast, Human Performances Technology Manager, at (210) 822-2310 (e-mail jfast@metricanet.com) for more information.

View the Training and Human Resource Development PDF Brochure in Adobe Acrobat. You must have the Adobe Acrobat Reader software in order to view PDF files.

Training Development

Communication Skills

Respect in the Workplace

Customer Service

Staff Development

Leadership and Management Skills